Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Artificial Grass & Porcelain Specialists Norwich ("AGPSN", "we", "us", or "our") and your access to our website at artificialgrassandporcelainspecialistsnorwich.co.uk.

By engaging our services or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Company Information

3. Services Provided

AGPSN provides the following landscaping services:

• Artificial grass installation
• Porcelain paving and tiling
• Fencing installation and repairs
• Driveway construction (resin bound, block paving)
• Summer house and garden room installation
• Complete garden transformations

All services are subject to a quote and formal agreement before work commences.

4. Quotations and Pricing

4.1 Free Quotes

We provide free, no-obligation quotations for all our services. Quotes are valid for 30 days from the date of issue unless otherwise stated.

4.2 Pricing

All prices quoted are in British Pounds (£) and include VAT where applicable. Prices are based on site visits and assessments and may be subject to change if site conditions differ from those observed during the quote.

4.3 Additional Costs

Additional costs may arise if:

• Unexpected site conditions are discovered
• You request changes to the original specification
• Access issues require additional equipment or labor
• Material costs increase significantly

We will notify you of any additional costs before proceeding with the work.

5. Booking and Deposits

5.1 Booking Confirmation

A booking is confirmed when we receive your written acceptance of our quote (email or signed document) and any required deposit.

5.2 Deposits

For larger projects, we may require a deposit (typically 30-50% of the total cost) to secure materials and schedule work. Deposit amounts will be specified in your quote.

5.3 Payment Methods

We accept payment via:

• Bank transfer (preferred)
• Cash
• Card payments

6. Cancellations and Refunds

6.1 Customer Cancellations

If you wish to cancel a booking:

• More than 7 days before start date: Full refund of any deposit (minus material costs if already ordered)
• Less than 7 days before start date: Deposit may be forfeited to cover scheduling and material costs
• After work has started: Payment for work completed and materials supplied

6.2 Our Right to Cancel

We reserve the right to cancel or reschedule work due to:

• Adverse weather conditions
• Unforeseen circumstances or emergencies
• Site access issues
• Health and safety concerns

In such cases, we will provide reasonable notice and reschedule at the earliest opportunity. Any deposit will be fully refunded if we cannot complete the work.

7. Customer Responsibilities

As a customer, you agree to:

• Provide clear access to the work area and adequate parking for our vehicles
• Ensure all necessary permissions are obtained (planning permission, neighbor consent, etc.)
• Inform us of any underground utilities (gas, water, electric, etc.)
• Remove or protect valuable items and plants in the work area
• Ensure pets are secured during work
• Provide access to water and electricity if required
• Inform us of any specific requirements or concerns before work begins

8. Our Responsibilities

We commit to:

• Provide professional, high-quality workmanship
• Use quality materials from reputable suppliers
• Complete work within agreed timescales (weather permitting)
• Leave the site clean and tidy upon completion
• Maintain appropriate insurance for all work undertaken
• Comply with all relevant health and safety regulations
• Provide aftercare advice and support

9. Warranties and Guarantees

9.1 Workmanship Guarantee

We guarantee the quality of our workmanship for a period of 12 months from the completion date. This covers defects arising from faulty installation but does not cover:

• Normal wear and tear
• Damage caused by misuse or neglect
• Damage caused by third parties
• Natural settlement or ground movement
• Lack of proper maintenance

9.2 Material Warranties

Materials are covered by manufacturer warranties, which vary by product. We will provide details of relevant warranties upon request. Artificial grass typically carries a 5-10 year manufacturer warranty against UV degradation.

9.3 Making a Warranty Claim

To make a warranty claim, contact us with photos and a description of the issue. We will assess the claim and arrange remedial work if covered under warranty.

10. Limitations of Liability

10.1 General Limitations

We maintain appropriate public liability insurance. However, we are not liable for:

• Damage to underground services not identified by you or utility companies
• Damage to existing structures beyond the work area
• Delays caused by weather, third parties, or force majeure
• Loss of use, profit, or consequential losses beyond the value of the contract

10.2 Maximum Liability

Our total liability under these Terms is limited to the total contract value for the specific project, except where prohibited by law.

10.3 Excluded Losses

We are not liable for indirect or consequential losses, including but not limited to loss of income, business, or reputation.

11. Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of AGPSN or used with permission. You may not reproduce, distribute, or use our content without written permission.

Project photos may be used by AGPSN for marketing purposes unless you notify us otherwise.

12. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and UK GDPR regulations. We collect and process only the information necessary to provide our services.

13. Force Majeure

We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (extreme weather, natural disasters)
• War, terrorism, civil unrest
• Government restrictions or regulations
• Strikes or labor disputes
• Supplier failures
• Pandemic or public health emergencies

14. Complaints and Disputes

14.1 Complaints Procedure

If you have a complaint about our services:

1. Contact us as soon as possible with details of your concern
2. We will acknowledge your complaint within 2 working days
3. We will investigate and provide a response within 14 days
4. If the matter cannot be resolved, we will discuss further options

14.2 Dispute Resolution

We aim to resolve all disputes amicably. If a resolution cannot be reached, you may seek independent mediation or arbitration before pursuing legal action.

14.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms and Conditions, please contact us: