Privacy Policy

1. Introduction

Artificial Grass & Porcelain Specialists Norwich ("AGPSN", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website artificialgrassandporcelainspecialistsnorwich.co.uk or use our services.

We are registered in England and Wales. Our registered address is Norwich, Norfolk, United Kingdom.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Request a quote or contact us through our website forms
• Call or email us directly
• Interact with us on social media
• Book our services

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Property details
• Project requirements and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide quotes, schedule appointments, and deliver our landscaping services
• Communication: To respond to your enquiries and provide customer support
• Business Operations: To manage our business, including invoicing and record-keeping
• Marketing: To send you information about our services (only with your consent)
• Website Improvement: To improve our website and user experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data under the following lawful bases:

• Consent: When you provide consent for marketing communications or contact form submissions
• Contract: When processing is necessary to perform a contract with you
• Legitimate Interests: When we have a legitimate business interest, such as responding to enquiries
• Legal Obligation: When we must comply with UK legal requirements

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Marketing and advertising (with your consent)

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., email services, payment processors)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, sale, or acquisition

All third-party service providers are required to protect your information and use it only for the purposes we specify.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Quote Requests: Retained for 2 years unless you become a customer
• Customer Records: Retained for 6 years after project completion for tax and legal purposes
• Marketing Consents: Until you withdraw consent

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details in Section 12.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/HTTPS encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (such as Facebook). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated "Last updated" date.

Significant changes will be communicated to you via email or a prominent notice on our website.

15. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.