Cookie Policy

1. Introduction

This Cookie Policy explains how Artificial Grass & Porcelain Specialists Norwich ("AGPSN", "we", "us", or "our") uses cookies and similar tracking technologies on our website artificialgrassandporcelainspecialistsnorwich.co.uk.

By using our website, you consent to the use of cookies in accordance with this policy. If you do not agree to our use of cookies, you should disable them by following the instructions in Section 7.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be:

• Session cookies: Temporary cookies that are deleted when you close your browser
• Persistent cookies: Cookies that remain on your device for a set period or until you delete them
• First-party cookies: Set by the website you are visiting
• Third-party cookies: Set by external services used on the website

3. How We Use Cookies

We use cookies for the following purposes:

3.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for the website to function properly and cannot be disabled. They include:

• Session management
• Security and fraud prevention
• Form submission functionality
• Loading balancing

Legal Basis: Legitimate interest (essential for website operation)

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information. They help us improve our website performance and user experience.

We may use:

• Google Analytics: To track website traffic, page views, and user behavior
• Performance monitoring: To measure page load times and identify technical issues

Legal Basis: Consent (you can opt-out)

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your preferences
• Saving form data
• Language preferences
• Chat widget functionality

Legal Basis: Consent (you can opt-out)

3.4 Marketing and Advertising Cookies

These cookies track your browsing activity and are used to deliver relevant advertisements and measure ad campaign effectiveness.

We may use:

• Facebook Pixel (Meta): To track conversions, optimize ads, and build targeted audiences
• Remarketing pixels: To show relevant ads on other websites

Legal Basis: Consent (you can opt-out)

4. Specific Cookies We Use

5. Third-Party Cookies

We use services from third parties that may place cookies on your device:

5.1 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends.

Privacy Policy: policies.google.com/privacy

Opt-out: tools.google.com/dlpage/gaoptout

5.2 Facebook Pixel (Meta)

We use Facebook Pixel to track conversions, optimize advertisements, and build targeted audiences for advertising campaigns.

Privacy Policy: facebook.com/privacy/explanation

Opt-out: facebook.com/settings?tab=ads

5.3 Go High Level (Form Platform)

We use Go High Level for contact forms and quote requests. This service may set cookies for form functionality and conversion tracking.

6. Your Cookie Choices

You have several options for managing cookies:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Clear cookies when you close the browser
• Delete existing cookies

Note: Disabling cookies may affect website functionality and your user experience.

6.2 Opt-Out Tools

You can opt out of specific tracking services:

• Google Analytics Opt-out: Browser Add-on
• Facebook Ad Preferences: Manage Settings
• Your Online Choices (EU): www.youronlinechoices.com

7. How to Disable Cookies in Your Browser

8. Do Not Track (DNT)

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to be tracked. We respect DNT signals where technically feasible.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. Any changes will be posted on this page with an updated "Last updated" date.

10. More Information

For more information about cookies, visit:

• All About Cookies
• ICO Cookies Guidance

11. Contact Us

If you have questions about our use of cookies, please contact us:

12. Related Policies

For more information about how we handle your data, see:

• Privacy Policy
• Terms & Conditions